Refund and Cancellation Policy

This policy explains how cancellations and refunds work for the two things you can pay for on Kansumi: a Pro subscription (billed monthly or annually) and one-time credit packs. Payments are processed by our payment processor on its own hosted checkout pages; we never see or store your card details. Your use of Kansumi is governed by our Terms of Service.

You can cancel your Pro subscription at any time from Settings, via the billing portal. Cancelling stops the next renewal charge: your plan stays active, with all Pro features, until the end of the period you have already paid for, and then moves to the Free plan. Monthly credit grants stop when the subscription ends. Credits already granted to your account are not taken away when a subscription ends or is downgraded.

If a subscription payment is refunded, the credits that payment funded for the current billing month are removed from your balance (your balance is never taken below zero) and your plan returns to Free. For an annual subscription, monthly credit grants for the remaining term stop as well.

Credit packs are one-time purchases that add credits to your account immediately. If a pack payment is refunded, the pack's credits are removed from your balance, never below zero. Because credits can be spent on AI processing as soon as they arrive, refunds of packs whose credits have already been spent may be declined or reduced accordingly.

If you dispute a charge with your bank or card issuer and the dispute is decided against us, the same adjustments as a refund apply: the credits the payment funded are removed (never below zero) and, where the payment funded a subscription, the plan returns to Free. If you believe a charge is wrong, contacting us first usually resolves it faster than a dispute.

If a renewal payment fails, we do not lock you out immediately: your Pro access continues during a grace period while the payment is retried. If payment ultimately cannot be collected, the subscription ends and your plan returns to Free. No refund arises from a failed payment, because nothing was charged.

Nothing in this policy limits rights that consumer-protection law in your country gives you and that cannot be waived, including any statutory right of withdrawal. Where you have such rights, they apply alongside this policy. Note that credits deliver digital content immediately on purchase, which can affect withdrawal rights under some laws once you start spending them.

Email [email protected] from the address on your account, with the receipt or the approximate date and amount of the charge. We aim to respond within a few business days. Refunds, where granted, are returned to the original payment method by our payment processor.

We may update this policy as the product changes. Material changes will be announced in-app or by email ahead of taking effect.